Return & Refund Policy

To return an item, contact us within 20 days of delivery to request a Return Authorization. Returns must be authorized before they are shipped back to us. The last day to request a return is December 24; we do not accept returns from December 25 onward, even if your order is still within the 20-day return window. This cutoff does not apply to damaged, defective or incorrect items.

• Unused items, including complete Christmas Tree Bundles, individual accessories and scenery pieces, returned in their original boxes and in resalable condition.
• Returns that are not due to a damaged, defective or incorrect item are subject to a restocking fee of 25% of the price of the returned items.
• Items returned without a Return Authorization, outside their original boxes, or not in resalable condition cannot be refunded.

The following cannot be returned unless they arrive damaged or defective: ribbons that have been cut or unrolled, and items marked "Final Sale".

We pack every ornament with care, but glass sometimes breaks in transit. Please open and inspect your boxes as soon as they arrive. If any piece arrives damaged, defective or incorrect, email us at support@christmasdecorationsmty.com within 5 days of delivery with your order number and photos of the item, the inner packaging and the outer box. We will send a replacement piece at no cost, or refund that piece if a replacement is not available. You do not need to return the full bundle, and you will not pay shipping for damaged, defective or incorrect items. Claims reported after 5 days of delivery may not be eligible.

1. Contact us at support@christmasdecorationsmty.com or (956) 300-3491 with your order number and the items you want to return.
2. We will send you a Return Authorization number and instructions, including the return address. Returns sent without an authorization may be delayed or refused.
3. Pack the items securely in their original boxes, write the Return Authorization number on every box, and ship them to the address in our instructions within 10 days of receiving your authorization.

Unless the return is due to our error or a defective or damaged item, return shipping is paid by the customer. We recommend a trackable, insured service; we are not responsible for returns lost or damaged on their way back to us. For orders that shipped free, we may deduct our actual outbound shipping cost from the refund of a full bundle return.

Once we receive and inspect your return, we will email you and issue your refund to the original payment method within 10 business days. Your bank or card issuer may take additional time to post it. Shipping charges are non-refundable unless the reason for the return is the result of our error.

The fastest way to exchange an item is to return the original and place a new order. If you need a different tree height or finish, contact us first and we will help you with the switch while stock lasts.

You can cancel an order for a full refund at any time before it ships. Once it has shipped, the return policy above applies.

Christmas Decorations Mty, L.L.C., 15 Avenida Cortez, Rancho Viejo, TX 78575. Email support@christmasdecorationsmty.com or call (956) 300-3491.